Cookies & Privacy Policy

Cookies & Privacy Policy

Effective Date: 3 October 2026
Website: www.food.zovi.in
Service: Zovi Food

Welcome to Zovi Food. Your privacy is important to us. This Cookies & Privacy Policy explains how Zovi Food collects, uses, stores, protects, and shares information when you visit or use www.food.zovi.in, place an order, create an account, contact us, or use any of our services.

By using our website, you acknowledge that you have read and understood this policy.

1. Information We Collect

Depending on how you use Zovi Food, we may collect the following information:

A. Personal Information

• Name

• Mobile number

• Email address

• Delivery address

• Billing information

• Account/login information

• Order history

• Information you provide when contacting customer support

B. Payment Information

Payments may be processed through third-party payment providers. Zovi Food may receive transaction-related information such as payment status, transaction ID, payment method, or other information necessary to confirm your payment.

We generally do not store complete debit-card, credit-card, UPI PIN, CVV, or banking credentials on our servers unless specifically required and lawfully permitted.

C. Device and Technical Information

When you use our website, certain technical information may automatically be collected, including:

• IP address

• Browser type

• Device type

• Operating system

• Website pages visited

• Date and time of visits

• Referring pages

• Approximate location derived from technical information

• Cookies and similar technologies

D. Location Information

If you provide a delivery location or permit location access, we may use location information to:

• Identify delivery areas

• Show nearby restaurants or food services

• Calculate delivery availability

• Provide delivery services

• Improve service accuracy

You can control location permissions through your browser or device settings.

2. How We Use Your Information

We may use collected information to:

• Create and manage your account

• Process and deliver food orders

• Confirm payments and transactions

• Contact you about your orders

• Provide customer support

• Send important service notifications

• Improve our website and services

• Prevent fraud, abuse, and unauthorized activity

• Maintain website security

• Personalize certain website features

• Comply with applicable laws and legal requirements

• Resolve disputes and enforce our Terms & Conditions

We will use personal information for specified and legitimate purposes and seek to limit collection to information reasonably necessary for those purposes.

3. Cookies

Zovi Food may use cookies and similar technologies.

A cookie is a small text file stored on your device by your browser. Cookies help websites remember information and provide a better user experience.

Types of Cookies We May Use

Essential Cookies
These cookies are necessary for basic website functionality, including login, shopping/order functionality, security, and session management.

Functional Cookies
These help remember preferences and settings such as language, location, or other website preferences.

Analytics Cookies
These may help us understand how visitors use our website, such as which pages are visited and how users interact with the website.

Performance Cookies
These may help us monitor website performance, loading times, errors, and technical issues.

Advertising/Marketing Cookies
If used, these cookies may help deliver relevant advertising or measure advertising performance.

4. Managing Cookies

You can manage or disable cookies through your browser settings.

Please note that disabling certain cookies may affect the functionality of some parts of Zovi Food, including login, ordering, preferences, or other website features.

Where required by applicable law, we will provide appropriate choices or consent mechanisms for non-essential cookies.

5. Third-Party Services

Zovi Food may use third-party service providers for services such as:

• Payment processing

• Hosting and infrastructure

• Website analytics

• Maps and location services

• Delivery and logistics

• Customer communication

• Security and fraud prevention

• Advertising and marketing

These third parties may process information according to their own privacy policies and applicable agreements.

We encourage users to review the privacy policies of third-party services before using their services.

6. Payments

Zovi Food may use third-party payment gateways to process online payments.

When you select a payment method, certain information may be shared with the relevant payment service provider to complete and verify the transaction.

Zovi Food does not request your UPI PIN, ATM PIN, or banking password through ordinary customer-support communications.

7. Sharing of Information

We may share necessary information with:

• Restaurants or food sellers involved in fulfilling your order

• Delivery partners

• Payment processors

• Technology and hosting providers

• Customer-support providers

• Security and fraud-prevention providers

• Government authorities or law-enforcement agencies where legally required

• Professional advisers where reasonably necessary

We do not intend to sell your personal information as a standalone product.

Information shared with service providers should be limited to what is reasonably necessary for the relevant service or purpose.

8. Data Security

We take reasonable technical and organizational measures to protect personal information against unauthorized access, misuse, alteration, disclosure, loss, or destruction.

However, no website, internet transmission, or electronic storage system can be guaranteed to be completely secure.

You should also protect your account credentials and avoid sharing passwords or verification codes with anyone.

9. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this policy, including:

• Providing our services

• Maintaining transaction and order records

• Customer support

• Security and fraud prevention

• Resolving disputes

• Meeting legal, tax, accounting, or regulatory obligations

When information is no longer required, we may delete, anonymize, or securely dispose of it, subject to applicable legal requirements.

10. Your Privacy Rights

Subject to applicable law, you may have rights relating to your personal information, including the ability to:

• Request information about processing of your personal data

• Request correction of inaccurate information

• Request deletion/erasure where applicable

• Withdraw consent where processing is based on consent

• Raise a privacy-related complaint or grievance

• Exercise other rights available under applicable data-protection law

Requests may be made using the contact details provided below.

Where consent is the basis for processing, withdrawal of consent will not affect the legality of processing carried out before withdrawal.

11. Children's Privacy

Zovi Food is not intended to independently collect unnecessary personal information from children.

If personal information relating to a child is provided, it should be provided by or with the involvement of the child's parent or lawful guardian where required by applicable law.

We do not knowingly use children's personal information for prohibited tracking, behavioural monitoring, or targeted advertising where such activities are prohibited by applicable law.

12. External Links

Our website may contain links to third-party websites, applications, payment services, social-media platforms, restaurants, or other services.

Zovi Food is not responsible for the privacy practices, content, or security of third-party websites.

You should review the privacy policy of any third-party website you visit.

13. Data Breaches and Security Incidents

If we become aware of a personal-data breach that requires notification under applicable law, we will take appropriate steps to investigate, contain, and address the incident and provide notifications where legally required.

14. Changes to This Policy

We may update this Cookies & Privacy Policy from time to time to reflect changes in our services, technology, legal requirements, or privacy practices.

The updated version will be published on this page with a revised Effective Date.

We encourage you to review this page periodically.

15. Contact Us

For privacy questions, requests, or complaints, please contact Zovi Food through the contact details provided on our website.

Website: www.food.zovi.in

Privacy/Support Email: [help@zovi.in]

Business Address: [Buxar, Bihar]

16. Important Notice

This Cookies & Privacy Policy is intended to explain Zovi Food's general privacy and cookie practices. It should be reviewed and customized according to the actual features, payment gateways, analytics tools, advertising services, delivery partners, hosting providers, and data-processing practices used by Zovi Food.

If your business operates in India, your final policy should also be reviewed for compliance with applicable Indian laws and regulations, including the Digital Personal Data Protection Act, 2023 and applicable rules. The DPDP framework emphasizes clear notice, specified purposes, data minimization, security safeguards, and mechanisms for exercising applicable rights.